Ascend Delta Privacy Policy

Effective Date: August 27, 2026These Terms of Service ("Terms") govern your use of the automation services, including our AI-assisted speed-to-lead system, scheduling tools, and related services (the "Services"), offered by Ascend LLC, doing business as Ascend Delta ("Ascend Delta," "we," "us"), a Colorado limited liability company registered at 1500 N Grant Street STE N, Denver, CO 80203. By signing up for or using the Services, you ("Client") agree to these Terms.This is a plain-language agreement written for a small business and has not been reviewed by an attorney. Given this governs paid client engagements and involves an AI system acting on the client's behalf, a quick attorney review is worth the cost before you scale client volume.1. ServicesAscend Delta provides business automation services, which may include AI-assisted lead response (calls, texts, emails), appointment scheduling, and related workflow automation, as described in your specific service plan.2. Fees and Payment
Fees are as set out in your service plan (base monthly fee plus any applicable usage charges).
Fees are billed monthly in advance unless otherwise agreed.
Setup fees, where applicable, are due prior to onboarding.
Late payments may result in suspension of Services until account is brought current.
Applicable sales or use tax, if any, may be added to invoiced fees where required by law. Client is responsible for any such tax not collected at time of invoicing.
3. Term and Termination
Services continue on a month-to-month basis unless otherwise specified in your service plan.
Either party may terminate with 30 days' written notice.
Ascend Delta may suspend or terminate Services immediately for non-payment or misuse of the Services.
Fees already paid are non-refundable except as required by law.
4. AI System Disclosure & PerformanceOur Services use AI-assisted tools (including automated voice and text communication) to respond to and engage with Client's leads. Client acknowledges and agrees that:AI systems, while designed to perform reliably, are not infallible and may occasionally misunderstand a request, mis-schedule an appointment, or handle a conversation in an unexpected way.
Ascend Delta will make commercially reasonable efforts to monitor and improve system performance, but does not guarantee error-free operation.
Client is responsible for reviewing appointment confirmations and lead activity within the provided dashboard/CRM.
5. No Guarantee of ResultsAscend Delta does not guarantee any specific business outcome, including lead volume, conversion rate, appointment show-rate, or revenue. Performance depends on factors outside our control, including Client's industry, offer, and lead quality.6. Client ResponsibilitiesClient is responsible for:Providing accurate business information used to configure the Services
Ensuring Client has the right to have Ascend Delta contact Client's leads on Client's behalf, and that Client's own lead-capture forms include appropriate consent language
Reviewing and approving call/text scripts and workflows before go-live
7. Intellectual Property
Ascend Delta retains ownership of its underlying systems, templates, workflows, and technology.
Client retains ownership of Client's own business data, leads, and brand materials.
Client is granted a non-exclusive license to use the automation systems built for Client for the duration of the engagement.
8. ConfidentialityEach party agrees to keep the other's confidential business information private and to use it only for purposes of the engagement.9. Limitation of LiabilityTo the maximum extent permitted by law:Ascend Delta's total liability for any claim arising from the Services is limited to the fees paid by Client in the 3 months preceding the claim.
Ascend Delta is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities, even if advised of the possibility of such damages.
Nothing in this section limits liability that cannot be limited under applicable law.
10. IndemnificationClient agrees to indemnify Ascend Delta against claims arising from Client's misuse of the Services or violation of applicable law (e.g., providing lead data without proper consent).11. Disclaimer of WarrantiesThe Services are provided "as is." Ascend Delta disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose, except as expressly stated in these Terms.12. Governing LawThese Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.13. Changes to These TermsAscend Delta may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance.14. ContactQuestions about these Terms? Contact us at [email protected] or 970-519-5147.Ascend LLC (d/b/a Ascend Delta) 1500 N Grant Street STE N Denver, CO 80203